A mobile app dedicated to caregivers
La Poste SAP (Home Services), a La Poste Group subsidiary specialising in personal services, offers flexible packages including:
- A social welfare visit from a postal worker, one to six times a week
- A 24/7 teleassistance service
The « Veiller sur mes parents » brand brings together La Poste Group's senior services and those of its partners. La Poste SAP was looking for a trusted partner to redesign, host and maintain the VSMP app.
A full redesign entrusted to Steamulo
UX functional wireframes
Creation of user journeys designed for smooth and effective navigation, with a user-centred ergonomic approach.
Strategic objectives
Leveraging the direct point of contact
- Regular engagement with the customer base
- New customer acquisition
- Improved customer satisfaction (NPS) and customer knowledge
Upgrading digital touchpoints
- Omnichannel services
- Digital interface harmonisation
- Customer attractiveness
Digitalising certain services
- Growing the digital customer base
- Reducing processing costs and timelines
- Cutting costs linked to internal processes
What they say
STEAMULO has been our partner for over 6 years across various La Poste applications. We express our complete satisfaction with their services, both in application development and managed services. Their ability to be proactive and provide recommendations has always been remarkable, and we appreciate their consistent professionalism.
Our other projects.
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